Customer Experience Representative
Company: Government Employees Insurance Company
Location: Fredericksburg
Posted on: May 4, 2024
Job Description:
Customer Service Representative - Fredericksburg, VASalary:
$21.34 per hour / $43,000.10 annuallyWhen you grow, GEICO grows.
And if you're the kind of person who likes to solve problems and
help others when they need it, you could be a perfect fit to grow
your career with GEICO. We're looking for Customer Service
Professionals for our Fredericksburg, VA office. This role is for
people who want to provide our policyholders the excellent customer
service they want and need. You'll be the first contact for our
customers: answering billing questions, making policy changes, and
providing recommendations. Join our team to deliver personalized
service that demonstrates the value of being insured by GEICO. If
you want a career with plenty of growth opportunities, let's
talk.Benefits:At GEICO, we make sure you have the support and
resources to leverage and develop your skills, secure your
financial future, and take care of your health and well-being.
GEICO continually seeks to provide a workplace where everyone can
be their authentic self. To help achieve this goal, we support
associate-led Employee Resource Groups that foster a true sense of
community. Through GEICO's competitive benefits offerings and
various training and development opportunities, we have you covered
with our Total Rewards Program * that includes:
- Premier Medical, Dental, and Vision Insurance with no waiting
period**
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Assistance including Direct Billing and Reimbursement
payment plan options
- Paid Training, Licensures, and CertificatesSalary:Salary:$21.34
per hour / $43,000.10 annuallyMany associates see a base salary
increase of 10% within their first year as a Customer Service
Representative. Top associates can see increases up to
15%!Qualifications & Skills:
- Experience providing outstanding customer service by showcasing
expertise, fostering trust and growing customer satisfaction
- An effective communicator who understands the importance of
listening and being empathetic
- Ability to work and grow in a fast-paced, high-volume call
center environment
- Willingness to learn new skills and ability to adjust to
changes quickly
- Open to feedback to support your performance and
development
- Solid computer and multi-tasking skills
- Minimum of high school diploma or equivalent*Benefits may be
different by location. - Benefit eligibility requirements vary and
may include length of service.**Coverage begins on the date of
hire. Must enroll in New Hire Benefits within 30 days of the date
of hire for coverage to take effect.
-At this time, GEICO will not sponsor a new applicant for
employment authorization for this position.
-Benefits:As an Associate, you'll enjoy our Total Rewards Program *
to help secure your financial future and preserve your health and
well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting
period**
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures*Benefits may be different by
location. - Benefit eligibility requirements vary and may include
length of service.**Coverage begins on the date of hire. Must
enroll in New Hire Benefits within 30 days of the date of hire for
coverage to take effect.The equal employment opportunity policy of
the GEICO Companies provides for a fair and equal employment
opportunity for all associates and job applicants regardless of
race, color, religious creed, national origin, ancestry, age,
gender, pregnancy, sexual orientation, gender identity, marital
status, familial status, disability or genetic information, in
compliance with applicable federal, state and local law. GEICO
hires and promotes individuals solely on the basis of their
qualifications for the job to be filled.GEICO reasonably
accommodates qualified individuals with disabilities to enable them
to receive equal employment opportunity and/or perform the
essential functions of the job, unless the accommodation would
impose an undue hardship to the Company. This applies to all
applicants and associates. GEICO also provides a work environment
in which each associate is able to be productive and work to the
best of their ability. We do not condone or tolerate an atmosphere
of intimidation or harassment. We expect and require the
cooperation of all associates in maintaining an atmosphere free
from discrimination and harassment with mutual respect by and for
all associates and applicants.
Keywords: Government Employees Insurance Company, Dale City , Customer Experience Representative, Other , Fredericksburg, Virginia
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