Financial Aid Representative

Company: Robert Half
Location: Chantilly
Posted on: January 15, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Financial Aid Representative to join our team in Chantilly, Virginia. In this Contract to permanent position, you will play a vital role in supporting students and learners by guiding them through financial aid processes, navigating payment options, and ensuring a seamless experience. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional customer service. Responsibilities: • Respond to inbound calls and inquiries, identifying the needs of callers and providing tailored solutions aligned with organizational policies. • Assist students in understanding financing options, payment methods, and university guidelines to address their concerns effectively. • Collaborate with Financial Aid Advisors to support day-to-day activities and ensure timely assistance for students. • Manage both inbound and outbound communication to maintain queue efficiency and proactively engage students. • Operate within a team environment to uphold high-quality service standards, participate in team discussions, and provide constructive feedback. • Document and update student information accurately while working closely with Financial Aid Advisors to ensure records are up-to-date. • Identify trends and address root causes of common issues by working with the Financial Aid Support Team. • Meet performance objectives related to call volume and other key metrics, ensuring consistent results. • Process payments and ensure proper updates to student records in collaboration with Financial Aid Advisors. • Maintain a strong understanding of university systems, policies, and federal regulations related to financial aid.• Strong experience in call center customer service or similar roles. • Proficiency in Microsoft Outlook and Excel for effective communication and data management. • Ability to handle multi-line phone systems and respond to inquiries efficiently. • Accurate typing and data entry skills to maintain precise records. • Excellent problem-solving abilities and critical thinking skills to address complex student needs. • Capability to prioritize tasks and manage time effectively in a dynamic work setting. • Adaptability to changing environments and willingness to innovate for better outcomes. • Commitment to maintaining confidentiality and handling sensitive information with care.

Keywords: Robert Half, Dale City , Financial Aid Representative, Administration, Clerical , Chantilly, Virginia