Manager, ExceptionsOne Reporting & Governance, ES Risk VA

Company: Capital One
Location: Fredericksburg
Posted on: April 17, 2024

Job Description:

Center 3 (19075), United States of America, McLean, VirginiaManager, ExceptionsOne Reporting & Governance, ES RiskAs a Technology Risk Manager in Capital One's Enterprise Services Risk (ESR), you will apply your risk management skills to the company's Technology organization. You will partner across Enterprise Services, Divisional CIO, Lines of Business, and Information Security teams to develop and support best-in-class industry risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will collaborate with both 1st and 2nd line teams to develop, monitor, and provide oversight to risk management processes, including reporting compliance results with requirements for the Technology organization. Your contributions will support one of Capital One's key programs to transform our risk ecosystem. Your work will drive insight into risk and control performance, as well as organizational change through risk identification, measurement, analysis, and reporting to enable better management of technology risks in an open and collaborative environment.

The Technology Risk ExceptionsOne Program, within ESR Tech Risk, is seeking an experienced, highly motivated Technology Risk Manager. The ideal candidate demonstrates strong risk-based thinking, excellent organizational and communication skills (written and verbal), as well as overall data and reporting expertise. This will be a challenging role in a dynamic and fast-paced environment requiring the ability to multi-task and prioritize assignments appropriately. You will be responsible for performing data-driven analysis and reporting that enable governance and oversight for ExceptionsOne (E1) and the Exceptions Programs within the Platform to provide visibility and identify actions that drive risk reduction. You will work with our Product and Tech partners to build out an Exception Analytics capability to include key performance indicators and metrics that enable the tracking, reporting, and aggregated views of risk to better enable decision-making by Accountable Executives and Senior Leadership across the company.

Responsibilities:

Provide guidance, expertise, and assist in the coordination of the E1 platform and associated Exception Programs


Develop and implement reporting to enable enterprise-wide governance and oversight processes for monitoring compliance with the new E1 exceptions management framework and processes


Provide subject matter expertise for on-going design and process improvements for E1 and Exception Programs within the supporting system(s)


Partner closely with E1 stakeholders in monitoring and mitigating technology risks


Develop and publish all recurring E1 updates and reporting for leadership


Develop E1 Program documentation to include, but not limited to, procedures, job aids, and new exception management framework


Educate stakeholders and drive the adoption of new processes associated with the E1 Programs


Develop Reporting and/or Dashboards for E1 and associated Exception Programs


Support Tech Risk Exceptions Council activities, as applicable



Basic Qualifications:

Bachelors Degree or military experience


At least 2 years of experience in Data, Information Technology, or Risk Management field


At least 2 years of experience in presenting to Senior Leaders and executives


At least 2 years of experience in program development and performing data-driven analysis


At least 2 years of experience in process or documentation development


At least 2 years of governance, risk, and compliance tool experience



Preferred Qualifications:

2+ years of experience with ServiceNow, Quicksight, Tableau, and any other system or tools with workflow and reporting capabilities


1+ years of experience in authoring SQL queries to extract data. Snowflake or Trino (formerly Presto) a plus


2+ years of Agile/JIRA experience


1+ years of experience supporting multiple teams/programs and working horizontally across an organization


Ability to communicate effectively with stakeholders and leaders across multiple levels


Ability to self-source, analyze, and translate data into meaningful and actionable insights that tell a compelling story and drive improved performance


1+ years of experience automating manual processes


Strong consulting skills



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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