Customer Service Representative
Company: Addison Group
Location: Alexandria
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Job Title: Customer Service
Representative Industry: Real Estate / Call Center / Home Services
Location: Alexandria, VA (100% on site) Assignment Type: Contract
(~6 months) Pay: $18-22/hour (commensurate with experience) Work
Schedule: Monday–Friday | Standard business hours | Full-time
Benefits: This position is eligible for medical, dental, vision,
and 401(k). About Our Client: Addison Group is partnering with a
property management company seeking a dedicated Customer Service
Representative to support their customer service team. The
organization is committed to delivering excellent customer
experiences and maintaining efficient operations. Job Description:
The Customer Service Representative will handle a high volume of
calls, providing professional support to customers. This role
includes resolving issues, processing orders, conducting outbound
sales initiatives, and maintaining accurate customer records while
delivering a high standard of service. Key Responsibilities:
Respond to customer inquiries and resolve complaints
professionally. Research and implement solutions for customer
issues; escalate as necessary. Accurately process customer orders
and payments, ensuring timely fulfillment. Conduct outbound calls
and upsell products, meeting assigned sales targets. Gather
customer insights and maintain accurate customer data. Make
follow-up calls to ensure satisfaction and report recurring issues
to management. Qualifications: Over 1 year of experience in a
high-volume call center environment required. Proficiency in
Microsoft Office Suite and Phone Line systems. Strong verbal and
written communication skills. Ability to remain focused,
collaborative, and customer-oriented. Bachelor’s degree preferred,
experience can compensate. Perks: Gain experience with a dynamic
call center setting. Develop customer service and sales skills in a
collaborative environment. Addison Group is an Equal Opportunity
Employer. Addison Group provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard
to race, color, religion, gender, sexual orientation, national
origin, age, disability, genetic information, marital status,
amnesty, or status as a covered veteran in accordance with
applicable federal, state and local laws. Addison Group complies
with applicable state and local laws governing non-discrimination
in employment in every location in which the company has
facilities. Reasonable accommodation is available for qualified
individuals with disabilities, upon request.
Keywords: Addison Group, Dale City , Customer Service Representative, Customer Service & Call Center , Alexandria, Virginia
