Customer Service Advisor
Company: QGR Jiffy Lube
Location: Herndon
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: What can you expect
as an Automotive Customer Service Advisor? As an Automotive
Customer Service Advisor you will be the lead point of contact for
our customers. You will be responsible for welcoming, advising and
inviting our customers to return. Our advisors truly love helping
our customers be reviewing past service work and communicating the
vehcile's needs. Our best will inquire about the customer and the
vehcile's complaints and work with our technicians to find a
correction. Our Customer Service Advisors love to engage with the
customer and are always welcoming them with a smile. Some of the
reasons our advisors love working with us are: Efficient teams
delivering timely inspections The use of a cutting edge POS system
that graphically illustrates our customers' needs based on the
vehciles' manufacturer reccomendations Thorough technicians that
deliver quality inspection reports Steady flow of customers What
you will do: Greet the customer and acknowledge their request
Check-In the customer and verify information Be an expert on all
sales processes and initiatives Process phone calls in a
professional manner. Encourage the customer to come in for service
work. Be comfortable selling to our customers our product offerings
Document, verbally communicate and sell the recommendations Write
estimates and order parts for services as needed. Be able to create
and bill out all sales orders. Work towards achieving any
company-set goals or objectives, including individual sales goals.
Keep pace with customers, balancing multiple priorities and using
good judgement to manage time. Build relationships with customers
by communicating the status of their vehicle, promise time.
Benefits include: Competitive pay (based on experience) Matching
401K On-the-job training with Award Winning Online Training
Platform: Jiffy Lube University We promote from within a commitment
we are passionate about No late evenings Tuition reimbursement Paid
vacation and holidays Medical insurance Requirements: What are the
Job Qualifications? Driver's License Ability to Stand on your feet
for 10 hours Ability to speak English Bi-lingual is a plus!
Previous sales experience is a plus - automotive is preferred
Keywords: QGR Jiffy Lube, Dale City , Customer Service Advisor, Customer Service & Call Center , Herndon, Virginia
