Sr. M365 Cloud Engineer - Intune
Company: Leidos
Location: Accokeek
Posted on: May 18, 2024
Job Description:
Description Leidos has an opening for a Sr. Cloud Engineer to
support the ESA V program. ESA V is an IT Services program
supporting several customers within the Department of Justice and
other federal agencies. The program provides a range of IT
services, including help desk, deskside support, Windows
engineering and maintenance, managed print services, ITSM, Account
Management Services, Cybersecurity, Cloud technologies and other IT
services.We will be a key part of the team delivering workstation
support and solutions for a mission-critical U.S. Government
program that has a rapidly growing demand for information to be
securely accessible anywhere, anytime, from any device.The
individual selected for this position will be a member of the Cloud
Support team and the primary work location will be Washington, DC
with work performed remote. This individual will work with client
stakeholders to improve the capability and capacity of the
workstation management service to reliably meet the needs of a
mobile, zero trust, geo-dispersed workforce. The successful
candidate will have extensive hands-on experience Microsoft Intune
and Microsoft AutoPilot. This includes supporting workstations,
mobile devices, as well as packaging, deploying, and supporting
software for Windows operating systems and mobile devices. The
candidate must also have practical experience government security
standards, and workstation security hardening.You will work closely
with the Chief Engineer and Infrastructure Operations Manager and
will be a part of the Cloud Support team on the following key
tasks:
- Provide Tier 3 / 4 desktop engineering support.
- Complete incident tickets and service requests within SLA and
in a modern tracking system
- Work closely with the Infrastructure Operations Manager to
complete customer requests.
- Build, install, configure, and troubleshoot Microsoft Intune to
manage workstations and mobile devices.
- Work with security, infrastructure, networking, and
applications engineering teams to implement and maintain a
workstation and mobile device security strategy.
- Create workstation images for Windows 10 and Windows 11
- Deploy images using Microsoft AutoPilot
- Deploy software from the Apple AppStore or Microsoft Store
- Identify and evaluate costs, benefits, and risks of expanding
and enhancing desktop engineering services.
- Attend meetings with the customer as required.
- Provide written instructions for both workstation and
application usage.
- Provide weekly reporting of issues and projects.
- Be able to troubleshoot and support Windows 10 and Windows 11
workstations and software as well as Apple iOS.
- Utilize M365, and other tools to support a highly mobile, zero
trust and geographically diverse customer.
- Apply STIGS and VPR's as identified.
- Provide white glove support to executive level customers.
- Ability and willingness to work extended hours or modified
schedule for planned and emergency work.Required Qualifications:
- BS in Computer Science, Systems Engineering, or related
technical field or equivalent experience with at least 8+ years
relevant experience (6+ years with a MS/MIS Degree) Additional
years of experience and/or relevant certifications will be
considered in lieu of degree.
- 5+ years' experience providing tier II, III & IV support.
- Ability to work well with people from many different
disciplines with varying degrees of technical experience.
- Ability to express complex technical concepts effectively, both
verbally and in writing
- Ability to work with a large diverse team supporting multiple
customers in a shared team environment.
- In-depth Experience utilizing and supporting Microsoft
Intune
- Extensive knowledge of Active Directory Group policy as applied
to workstations.
- Extensive knowledge of end user workstations and technology to
support end user workstations.
- Extensive experience working in a zero-trust environment.
- Experience working with Microsoft Defender
- Experience with PIV and CAC authentication.
- Provide support on a M-F business hours schedule in the eastern
time zone.
- Extended hour and weekend support as required by mission or
emergencies.
- Excellent communication skills are required to effectively
interface with executive level to individual contributors.
- Ability to lead support issues to a successful conclusion while
updating management and senior leadership.
- Ability to obtain and maintain a Public Trust clearance.
- Candidate selected will be subject to a Government Public Trust
security investigation and must meet eligibility requirements for
access to the customer's information. -
- Must be a U.S. CitizenDesired Qualifications:
- 6 years of experience with workstation systems management
systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc )
-administration support
- 8 years of experience in an operations role
- Experience with both on premise and SaaS deployments
systems
- Government contracting experience, particularly with the
DOJ.
- DOJ or DOD Clearance
- ITSM knowledge and experience, particularly with
ServiceNow
- MCSE Certification
- Ability to create and speak to Microsoft PowerPoint
presentations.Salary Range for this position: $120K - $132KOriginal
Posting Date:2024-05-01While subject to change based on business
needs, Leidos reasonably anticipates that this job requisition will
remain open for at least 3 days with an anticipated close date of
no earlier than 3 days after the original posting date as listed
above.Pay Range:Pay Range $87,100.00 - $157,450.00The Leidos pay
range for this job level is a general guideline only -and not a
guarantee of compensation or salary. Additional factors considered
in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge,
skills, and abilities, as well as internal equity, alignment with
market data, applicable bargaining agreement (if any), or other
law.#Remote
Keywords: Leidos, Dale City , Sr. M365 Cloud Engineer - Intune, Engineering , Accokeek, Virginia
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