Dietary Aid I
Company: Shineforth
Location: Richmond
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Who We Are Shineforth is a
nonprofit organization that provides a comprehensive array of
programs to support children, teens, and parents as they work to
overcome challenges. We equip families with tools for success so
they can achieve their goals. As a national leader in helping young
people and families, we also proactively identify unmet social
services needs and develop the necessary partnerships to address
those needs. What we do: Shineforth is not just for kids. We are
champions for children, teens, families and communities. Our
guiding philosophy is to always do whatever it takes to help
children and teens successfully overcome the toughest odds and
create bright futures for them. We assist the child or teen by
empowering the entire family to become stable, self-sufficient and
caring members of their communities. SUMMARY The Dietary Aid I
provides a variety of cleaning, service and production functions
for patient and resident services, cafeteria, and other related
services. Responsibilities are primarily focused on meal
distribution, service and kitchen upkeep. ESSENTIAL DUTIES AND
RESPONSIBILITIES Provides a quality dining experience that exceeds
customer expectations. Promote and provide a work environment of
teamwork and respect amongst employees, integrity, world class
customer service, financial responsibility, and continual pursuit
of excellence. Follow all outlined company, State, Federal and
other applicable health and safety regulations with regards to food
service, equipment uses and personal hygiene. Maintain a clean and
safe work area. Comprehension and compliance of verbal and written
instructions, production and orders and record keeping systems, in
the distribution of daily menu offerings. Maintain a clean and
organized dining room including chairs, tables, trash, receptacles,
work areas, condiments and other areas determined by the
supervisor. Maintain an organized and sanitized kitchen, including
floors, trash, and dishes and storage of delivery items. Ensure the
kitchen, service areas, and surrounding areas are clean and free of
debris, and arranged in a manner determined by the supervisor. The
removal of trash, waste, and spills in the dining room, serving
areas and kitchen floors. Station set up prior to service with
appropriate equipment and food determined by the supervisor and the
service of food to the customers. Receive, unpack, unwrap, rotate
and stow deliveries into appropriate refrigerators, freezers and
storerooms via supervisors’ instructions. Under supervisor’s
instructions clean and sanitize workstation area. Assist with
production, merchandising, setup and service of food under
supervisor direction. Organization and replenishing of all
service-related goods such as condiments, dishware and other
related items. Serving of menu items, designated by supervisor, to
the customer while providing exceptional customer service in a
courteous, helpful and friendly manner. Assemble menu items on tray
line for regular and modified diets. Assist customers with specific
menu inquiries. Serve and clear customers using the proper
serving/clearing methods. Other responsibilities and duties as
assigned. RESPONSIBILITIES OF ALL EMPLOYEES - PROFESSIONAL
COMPETENCIES Customer focus – Must demonstrate that customers
including but limited to DOE, LEAs, FAPT, families, and students
are a high priority. Able to effectively manage difficult or
emotional customer situations. Respond to requests in a timely and
effective manner. Provide quick resolution to customer issues and
solicit customer satisfaction feedback. Interpersonal skills -
Establish and maintain positive effective relationships with a
variety of diverse groups/individuals. Offer assistance and support
to colleagues. Respects the dignity and worth of every person and
is sensitive to the needs, feelings and capabilities of others
including their viewpoints. Resolve conflict by interacting in a
non-threatening, respectful and calm manner. Teamwork – Coordinates
with and informs team members of plans and actions, follows through
on commitments, and accepts personal accountability for results.
Exchanges ideas and provides supportive contributions to move the
team forward. Willingly volunteers to assist team members. Feedback
– Listens to feedback without being defensive and keeps an open
mind. Acknowledges feedback and commits to using suggestions to
improve. Must be willing and able to present supportive and direct
feedback suggestions to others for the purpose of improving.
Accountability & Reliability - Takes ownership and responsibility
for decisions, actions and results, delivers on commitments.
Acknowledges and learns from mistakes, takes appropriate action to
fix problems and reduce future errors. Demonstrate regular and
punctual attendance, including all scheduled meetings. Initiative -
Must display a sense of urgency to effectively and efficiently
complete a varying workload in a timely manner. Initiates actions
without being told, handles unexpected situations, and volunteers
to assist others. Is proactive vs. reactive. Self-awareness –
Ability to identify and regulate the impact of one’s emotions on
others and identify and manage the emotional reactions of others.
Accepts constructive feedback and make appropriate changes. Ability
to remain focused under stress, exhibiting professional conduct and
appropriate boundaries. Projects a realistic self-confidence of
abilities. Adaptability – Ability to adapt to change and respond to
setbacks positively and with minimal disruption. Able to manage a
variety of different tasks appropriate for the position. Can learn
new processes/systems quickly, willing to experiment with new
technologies, and embrace the challenge of unfamiliar tasks.
Problem Solving – Ability to proactively identify issues and take
action by analyzing all the information skillfully to persistently
pursue possible solutions. Can think of “out of the box”
alternatives to meet service or client needs. Use sound judgment
about when to take action and when to seek guidance. Compliance &
Quality – Must ensure accuracy, meet established deadlines of work,
produce a quality service and show commitment to continuous
improvement efforts. Able to learn, understand, and comply with all
programs, agency, and licensure policies, procedures and
regulations. Communication skills - (Verbal & Written) Verbal
skills: organize, expresses and disseminates information clearly
and concisely. Conducts or contributes to effective meetings.
Effectively presents information, trains, or responds to questions
from groups and the general public. Written: read and interpret a
variety of clinical documentation, professional periodicals, or
licensing regulations. Ability to interpret educational,
behavioral, and clinical data. Ability to accurately complete a
variety of documentation as required for the position using correct
grammar and the appropriate content. Cultural Sensitivity -
Maintain and support a discrimination free environment. Displaying
sensitivity and responsiveness to cultural differences present in
all professional contacts. Engagement - Personally connects and
demonstrates passion for Charterhouse & Agency mission, vision and
values. Ability to inspire others by positively interacting and
recognizing staff and other accomplishments. Establishes
collaborative relationships throughout the agency and externally to
achieve Key Performance Indicators. ESSENTIAL PERSONNEL DESIGNATION
This position has been designated as an Essential Personnel
position by the Agency. This means that the duties and
responsibilities of your position are essential to the safe and
secure operation of the agency or the program in which you work. As
an essential employee, you shall be responsible for getting to work
or remaining at work as needed during times of buildings and
grounds breakdowns, extreme weather conditions or natural
disasters. QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, and/or ability required. Reasonable accommodation
may be made to enable individuals with disabilities to perform the
essential functions. This position requires an individual to have
excellent communication and interpersonal skills. To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions. EDUCATION AND/OR
EXPERIENCE High school diploma or GED; Retail customer service or
food service experience preferred. COMPUTER SKILLS To perform this
job successfully, an individual should have a working knowledge of
Microsoft Office. CERTIFICATES, LICENSES, REGISTRATIONS Current
driver's license and acceptable driving record per agency
guidelines, with proof of auto insurance. PHYSICAL DEMANDS The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. The employee frequently is required to
stand; walk; bend; sit; and use hands to finger, handle, or feel.
The employee is frequently required to reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds.
This position will have extended standing and physical activity
100% of their workday. Repeated hand-wrist movement required.
Corrected vision to normal range; normal hearing and talking is
required for verbal communications. Ability to use a variety of
kitchen equipment and machines as referenced. Good memory and
recall are necessary for the accurate and timely transfer of
data/information.
Keywords: Shineforth, Dale City , Dietary Aid I, Hospitality & Tourism , Richmond, Virginia
