Associate - Adjudicator

Company: Capital One
Location: Richmond
Posted on: April 1, 2026

Job Description:

Associate - Adjudicator This role will be responsible for adjudicating Criminal Background Screens and performing individualized assessments on complex cases to make a determination on employment eligibility in accordance with procedures, applicable laws, and regulations. The ability to exercise superior judgment is a plus for this role, as is the ability to multi-task, prioritize and effectively problem solve. The performer will be able to research and interpret appropriate legal statutes to aid in the decisioning process. This role will also handle escalated/sensitive inquiries while working in an agile environment. A successful candidate would offer and implement process improvements to drive efficiency, compliance adherence and enhance the candidate and associate experiences. General Responsibilities: Execution of applicable HR processes & programs Adjudicate background screenings based on criminal, education, and work history Access/update multiple databases/trackers Support compliance changes, updates and initiatives Contact candidates to resolve discrepancies as needed Work with vendor to address minor candidate background issues Ideal Candidate: Strong attention to detail Excellent written and verbal communication skills Ability to follow written policy, use critical thinking/problem solving skills to adjudicate complex cases Possess cognitive flexibility, time management skills, and task initiation Ability to navigate complex and sensitive subject matter in a poised and professional manner Possess a high level of integrity Experience in a role requiring decisioning applications using good judgement Basic Qualifications: High School Diploma, GED or equivalent certification At least 1 year of experience in an HR role with a focus on process management, risk mitigation, or compliance Preferred Qualifications: 2 year of process management or project management experience 2 years of risk management experience 1 years security, law enforcement, legal experience or paralegal experience with either an in-house legal department or a law firm 2 year of experience in Human Resources 1 year of experience adjudicating background investigation results or pre-employment screenings against established guidelines At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $66,700 - $76,100 for HR Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Dale City , Associate - Adjudicator, Legal , Richmond, Virginia