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Harley Davidson Parts Sales

Company: Ted Britt Auto Group
Location: Fredericksburg
Posted on: April 3, 2024

Job Description:

Description:We Offer:

  • Competitive Pay
  • Ongoing professional training
  • Excellent benefits package including
  • Medical
  • Dental
  • Vision
  • Life, Long Term Disability, Critical Illness, Accident Insurance
  • Legal Shield
  • 401(k) and profit-sharing plan with employer match
  • Paid Holiday, Sick and Vacation TimeSummary DescriptionAssist Service Technicians and customers with parts request orders.Requirements:Service Department Support
    • Interface with Service Technicians and ensure their P&A needs are being met.
    • Take service technicians' orders for parts and fill them as fast as possible.
    • Assist service technicians in determining parts & accessories requirements for individual jobs.
    • Recommend related parts which may be required for a job.
    • Supply cost of parts information on repair orders.
    • Update inventory control system and parts catalogue.
    • Receive and log merchandise into inventory.
    • Notify service personnel when special parts or back-ordered parts are received.
    • Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.Customer Service
      • Work directly with walk-in or telephone customers to help determine and supply them with parts and accessories.
      • Greet customers immediately, in a courteous and friendly manner.
      • Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
      • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
      • Handle telephone transactions quickly, and courteously.
      • Point out any sales, specials, or new merchandise to customers.
      • Assist customers with determination of P&A requirements, lookup of merchandise in catalogues.
      • Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
      • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
      • Clean & Efficient P&A Environment
      • Receive parts from distributors, check merchandise received against purchase invoice.
      • Tag merchandise. Display or place into stock.
      • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
      • Ensure merchandise displays are stocked, clean, and appealing to customers.
      • Maintain updated customer mailing lists.
      • Become familiar and efficient with all phases of the computer system required for P & A management.
      • Other Duties - As AssignedCommitments:
        • Treat all employees and customers fairly, courteously, and with dignity.
        • Be prompt and available for flexible scheduling.
        • Review all P.A.C.E. videos and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
        • Present an up beat, friendly, outgoing personality to customers; - no matter what the situation!
        • Accept direction, follow instructions, and work well with other peopleQualifications:
          • Friendly, outgoing personality.
          • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
          • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.Job Requirements:
            • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
            • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:Physical Demands:
              • The noise level in the work environment is occasionally loud.
              • Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of materialWorking Conditions:
                • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
                • Occasionally, exposed to exhaust fumes or other airborne particles.PIb564d25f83a4-31181-27599248

Keywords: Ted Britt Auto Group, Dale City , Harley Davidson Parts Sales, Other , Fredericksburg, Virginia

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