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Team Lead II Hospitality Support

Company: VirtualVocations
Location: Manassas
Posted on: July 6, 2024

Job Description:

A company is looking for a Team Lead II, Hospitality Support.

Key Responsibilities:

Create an atmosphere of trust and seek diverse views for process improvement and innovation
Provide escalated technical support for merchant issues and troubleshoot customer inquiries
Monitor support tickets, complete tasks as needed, and ensure high customer satisfaction levels

Required Qualifications:

Bachelor's Degree in Business or Hospitality Management preferred, or equivalent experience
Minimum 5 years of Hospitality Software Support Experience
3+ years of management experience in support with 1-10 direct reports
Proficiency in core point-of-sale systems and strong technical aptitude
Cisco Certified Network Associate (CCNA) Certification preferred

Keywords: VirtualVocations, Dale City , Team Lead II Hospitality Support, Other , Manassas, Virginia

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