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PFM6171 Business Applications Administrator

Company: Warriors Recruiting
Location: Leesburg
Posted on: May 26, 2019

Job Description:

Business Applications AdministratorLocation: Landsdowne, VAOVERVIEW:To effectively administer Prison Fellowship's CRM (NGOC/Salesforce). This will involve maintaining related applications deployed on the Salesforce platform, business processes and practices, data access and protection and troubleshoot or escalate issues as needed. Provide integration support to other systems such as Marketo, MapAnything, Phone2Action and Smartsheet. Further, responsible for service requests, production incidents and daily system activity.PRINCIPAL DUTIES AND RESPONSIBILITIES:CRM Administration: Administer Prison Fellowship's CRM platform, in conjunction with internal staff, with attention to long-term organizational needsAct as subject matter expert on user setup, profiles and roles, security, workflow rules, customization of objects, fields, record types, page layouts and validations, as well as best practices and other configuration options Participate in the cross-functional planning process to develop concepts for key initiatives affecting Constituent and Revenue Management, Fundraising Operations and all Philanthropy Revenue streamsDirect, configure and support Salesforce environments, as well as related applications, such as MapAnythingTroubleshoot issues, provide recommendations, and implement solutions in the areas of data integrity standards, data quality and overall Salesforce system usageManage testing and validation processes, including UAT and Quality Assurance, in Salesforce and integrated systemsTrain, inform, and support users regarding system functionality, enhancements, system configuration and best practicesMaintain familiarity with new Salesforce features & functionality and vet for compatibility with existing system and business processes Request ManagementDevelopment / Reporting Support:Configure and/or support integrations with Prison Fellowship systems, such as Marketo, Smartsheet and Phone2ActionProvide development support to building new functionality including volunteer management and marketing requirementsSupport complex data pulls for PF reporting requirements including MS Power BI requirements and Salesforce Reports and DashboardsRequest Management:Manage live production activity, including responsibility for the stability and performance of applications. Leads effort to resolve production incidents, including issues stemming from other systemsManage request/incident ticket tracking system. Report metricsPerform service requests, such as uploading new data sets into the system, granting system access and creating/running ad-hoc queriesOversee vendor release deployments and lead internal technical change management practicesMINIMUM QUALIFICATIONS:Minimum years of relevant experience: 4 years' of relevant and related experienceEducation: Technical Bachelor's Degree or Business or equivalent experienceKnowledge areas: CRM experienceExperience integrating systems such as CRM and emailStrong understanding of database management systemsPractical experience in SQL, querying large and complex datasetsStrong requirements analysis and business process analysis skillsStrong organizational, planning and communications skillsDemonstrated problem-solving skills and troubleshooting expertiseAbility to effectively prioritize and escalate issues as requiredAbility to multitask and perform effectively under pressureAdditional Skills Desired: CRM experienceExperience integrating systems such as CRM and emailStrong understanding of database management systemsPractical experience in SQL, querying large and complex datasetsStrong requirements analysis and business process analysis skillsStrong organizational, planning and communications skillsDemonstrated problem-solving skills and troubleshooting expertiseAbility to effectively prioritize and escalate issues as requiredAbility to multitask and perform effectively under pressure

Keywords: Warriors Recruiting, Dale City , PFM6171 Business Applications Administrator, Other , Leesburg, Virginia

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