Director, Cross-Channel Engagement

Company: Amgen
Location: Washington
Posted on: January 14, 2026

Job Description:

Join Amgens Mission of Serving Patients At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do. Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Cross-Channel Engagement What you will do Lets do this. Lets change the world. Youre joining at a pivotal moment as Amgen transforms how we deliver and scale content. This role is not only critical its evolving. Youll help shape how content is planned, produced, and activated across channels, working in close partnership with U.S. Brand teams and cross-functional partners. As a key connector between brand strategy and execution, youll drive more consistent, efficient, and impactful content delivery while contributing to new processes, tools, and ways of working. Youll work cross-functionally with Brand Marketers, Content Production teams, Media and Channel Operations teams, and Commercial Data & Analytics partners to deliver coordinated, effective and efficient content activation. Work closely with a priority brand marketing team to drive coordinated execution of cross-channel content deployment strategies in collaboration with Content Production teams, Media and Channel Operations teams, and Commercial Data & Analytics partners. Drive operational excellence and process improvements across the content production and deployment workflow (briefing, production, tagging, trafficking, measurement, etc.). Lead weekly pod interactions across GCC channel operations teams to uncover insights for optimization and expand capability utilization for brand benefit. Educate and drive usage of new self-service tools and centralized capabilities to enable the brand team to efficiently find, re-use, create, and deploy content as technology evolves. Share channel-specific best practices and toolkits to enable Brand team execution at scale. Support development and implementation of cross-channel pilots or test-and-learns related to new formats, journeys, and automation. Document results, learnings, and best practices to uplift content capabilities, including contributing to global standards and Amgen Brand Management training curriculum. Monitor and keep pace with the latest industry content innovations and recommended practices. Partner with Commercial Data & Analytics to deliver performance tracking and operational dashboards to assess execution quality, content utilization, and deployment efficiency. Act as a key liaison to enterprise platform owners (e.g., DAM, Veeva, MLR systems) to ensure system alignment and content flow. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The collaborative and execution-oriented professional we seek is a self-starter with these qualifications. Basic Qualifications: Doctorate degree and 4 years of marketing, content strategy, or engagement operations experience OR Masters degree and 7 years of marketing, content strategy, or engagement operations experience OR Bachelors degree and 9 years of marketing, content strategy, or engagement operations experience Preferred Qualifications: 10 years of experience in content operations, digital marketing, brand execution, or cross-channel engagement Deep understanding of content deployment ecosystems including CRM platforms, DAMs, tagging and trafficking workflows Strong project and collaborator management skills with a record of successful cross-functional collaboration Experience developing and optimizing executional playbooks, templates, and SOPs Familiarity with content effectiveness and performance KPIs, including reuse, time-to-market, and audience engagement Proven ability to translate strategy into action through detailed implementation plans Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements Exceptional communication skillsboth written and verbalto influence across levels Experience working with agencies, operations teams, and brand teams in matrixed environments Comfortable navigating ambiguity and leading change in evolving marketing environments Familiarity with life sciences or regulated industries strongly preferred What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, well support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Apply now and make a lasting impact with the Amgen team. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Sponsorship Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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